Last updated: 30 July 2026

This Privacy Policy explains how Grind Monkey collects, uses and protects information when you use our website, WhatsApp service and connected integrations.

Information we process

We may process:

• Your name, email address, telephone number and account details.

• WhatsApp identifiers and messages sent to Grind Monkey.

• Customer names, contact details, job descriptions, labour, materials, pricing, tax and invoice information that you provide.

• Information received from connected accounting services, where you authorise the connection.

• Technical, security and activity logs used to operate and protect the service.

How we use information

We use information to:

• Receive and process authorised WhatsApp messages.

• Create and update job records.

• Prepare invoice previews.

• Create a draft invoice in connected accounting software only after explicit confirmation.

• Send service replies and clarification questions.

• Provide support, diagnose problems and protect against fraud or unauthorised access.

• Meet applicable legal and regulatory obligations.

How information is shared

We share information only where necessary to operate Grind Monkey. This may include service providers supplying messaging, hosting, database, security, artificial-intelligence processing and accounting integrations.

WhatsApp messages are processed through Meta’s WhatsApp services. Accounting information may be processed through the accounting provider you choose to connect.

We do not sell personal information or use it for third-party advertising.

Data retention

We retain information only for as long as reasonably necessary to provide the service, maintain security records, resolve disputes and meet legal obligations.

You may request deletion of your information, subject to any information we are legally required to retain.

Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, loss or disclosure. No internet-based service can guarantee absolute security.

International processing

Some service providers may process information outside the United Kingdom. Where required, appropriate safeguards will be used for international transfers.

Your rights

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to the processing of your personal information, and to request a copy of your information.

Data deletion requests

To request deletion of your Grind Monkey information, email elliotteyles@outlook.com with the subject “Grind Monkey data deletion request”.

We may need to verify your identity before completing the